Consultation

Obedience to Authority – A Workplace Study

Obedience to Authority – A Workplace Study

Obedience is a form of social influence where an individual acts in response to a direct order from another individual, who is usually an authority figure. It is assumed that without such an order the person would not have acted in this way[1].

Stanley Milgram’s (social psychologist) experiments on obedience to authority figures conducted in the early 1960s poses a couple of important questions when applied within the workplace:

1. How likely is an employee to act to a direct order from an authority figure if they believed the order:

  1. Compromised their personal values
  2. Was a direct conflict with existing organisational values
  3. Would unfairly disadvantage a work colleague
  4. Would contravene existing workplace procedural fairness and/or policies and procedures?

2. How likely would an employee disobey a direct order from an authority figure within their organisation if it meant their ongoing employment would be at risk?

The HR Landscape will be conducting a study in 2020, surveying employees across multiple role types and level of seniority, to better understand responses to these very questions and potential impact on mental health in the workplace.  To register your interest in taking part in the study please email your details to info@thehrlandscape.com.au.

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For those not familiar with Milgram’s work – Below is a sourced summary of his Obedience study:

[2].Milgram told his forty male volunteer research subjects that they were participating in a study about the effects of punishment on learning. He assigned each of the subjects to the role of teacher. Each subject was told that his task was to help another subject like himself learn a list of word pairs. Each time the learner made a mistake, the teacher was to give the learner an electric shock by flipping a switch. The teacher was told to increase the shock level each time the learner made a mistake, until a dangerous shock level was reached.

 Throughout the course of the experiment, the experimenter firmly commanded the teachers to follow the instructions they had been given. In reality, the learner was not an experiment subject but Milgram’s accomplice, and he never actually received an electric shock. However, he pretended to be in pain when shocks were administered.

 Prior to the study, forty psychiatrists that Milgram consulted told him that fewer than 1 percent of subjects would administer what they thought were dangerous shocks to the learner. However, Milgram found that two-thirds of the teachers did administer even the highest level of shock, despite believing that the learner was suffering great pain and distress. Milgram believed that the teachers had acted in this way because they were pressured to do so by an authority figure.

 Factors That Increase Obedience

Milgram found that subjects were more likely to obey in some circumstances than others. Obedience was highest when:

  • Commands were given by an authority figure rather than another volunteer
  • The experiments were done at a prestigious institution
  • The authority figure was present in the room with the subject
  • The learner was in another room
  • The subject did not see other subjects disobeying commands

 In everyday situations, people obey orders because they want to get rewards, because they want to avoid the negative consequences of disobeying, and because they believe an authority is legitimate. In more extreme situations, people obey even when they are required to violate their own values or commit crimes. Researchers think several factors cause people to carry obedience to extremes:

  • People justify their behavior by assigning responsibility to the authority rather than themselves.
  • People define the behavior that’s expected of them as routine.
  • People don’t want to be rude or offend the authority.
  • People obey easy commands first and then feel compelled to obey more and more difficult commands. This process is called entrapment, and it illustrates the foot-in-the-door phenomenon.

 References:

  1. McLeod, S. A. (2007, Oct 24). Obedience to authority. Simply Psychology. https://www.simplypsychology.org/obedience.html
  2. https://www.sparknotes.com/psychology/psych101/socialpsychology/section7/

The Book: Obedience to Authority: An Experimental View (1974) – Stanley Milgram

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